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As we recover from the economic crunch, which according to the experts is nearing its end, the unemployment rate needs to drop significantly. How can we get companies to start hiring again so consumers start spending and the recovery becomes sustained?

As we recover from the economic crunch, which according to the experts is nearing its end, the unemployment rate needs to drop significantly. How can we get companies to start hiring again so consumers start spending and the recovery becomes sustained?

Have you ever been curious to know what other contact centers are like? We asked industry leaders to describe their centers in order to better comprehend how diverse these operations can be throughout the world.

Have you ever been curious to know what other contact centers are like? We asked industry leaders to describe their centers in order to better comprehend how diverse these operations can be throughout the world.

In your opinion, do you believe the customer service you get today from other companies is better or worse than it was, say 5 years ago? We asked this very question to some of our members, and here are the answers...