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With so many companies providing different services, the range in quality customer service must be just as diverse. We wanted to know which industry sectors provided great service and which ones were poor, so we asked industry professionals for their opinions.

What will make a customer stay with a company? Is it loyalty to the supplier, or the customer service you receive? Perhaps one cannot exist without the other? We asked industry professionals for their opinions.

In your opinion, do you believe the customer service you get today from other companies is better or worse than it was say 5 years ago? We asked contact center professionals for their views on this question, as they would know the state of customer service best.

A typical customer will not call back. Not only does this keep costs high, but it decreases customer loyalty and increases turnover. In addition, there is a 20% point drop in customer satisfaction for each additional call required to resolve the customer call.

Sometimes, a simple word of advice is all it takes to improve customer service dramatically. We asked industry professionals for their top tips regarding personnel in relation to improving customer service, and we got many pearls of wisdom to share.