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	<pubDate>Mon, 30 Aug 2010 10:38:57 +0000</pubDate>
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		<title>Are You Ready to Serve the Now Generation?</title>
		<link>http://247-freelance.com/478/are-you-ready-to-serve-the-now-generation/</link>
		<comments>http://247-freelance.com/478/are-you-ready-to-serve-the-now-generation/#comments</comments>
		<pubDate>Mon, 30 Aug 2010 10:38:57 +0000</pubDate>
		<dc:creator>ContactCenterWorld.com - Article</dc:creator>
		
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		<description><![CDATA[Sword Ciboodle asks if you are ready to service self sufficient customers.]]></description>
			<content:encoded><![CDATA[Sword Ciboodle asks if you are ready to service self sufficient customers.]]></content:encoded>
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		<title>Integrating Quality Management and Workforce Management in Contact Centers</title>
		<link>http://247-freelance.com/477/integrating-quality-management-and-workforce-management-in-contact-centers/</link>
		<comments>http://247-freelance.com/477/integrating-quality-management-and-workforce-management-in-contact-centers/#comments</comments>
		<pubDate>Thu, 26 Aug 2010 12:36:12 +0000</pubDate>
		<dc:creator>ContactCenterWorld.com - Article</dc:creator>
		
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		<description><![CDATA[In todays ultra-competitive environment, the centrality of customer satisfaction is a given.  However, the focus on service quality in contact centers lags behind the rest of the business world because these organizations were developed primarily to serve customers in a cost-effective manner.]]></description>
			<content:encoded><![CDATA[In todays ultra-competitive environment, the centrality of customer satisfaction is a given.  However, the focus on service quality in contact centers lags behind the rest of the business world because these organizations were developed primarily to serve customers in a cost-effective manner.]]></content:encoded>
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		<title>Workforce Optimization Technologies</title>
		<link>http://247-freelance.com/475/workforce-optimization-technologies/</link>
		<comments>http://247-freelance.com/475/workforce-optimization-technologies/#comments</comments>
		<pubDate>Mon, 23 Aug 2010 05:24:36 +0000</pubDate>
		<dc:creator>ContactCenterWorld.com - Article</dc:creator>
		
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		<description><![CDATA[We asked "How can they be deployed across the greater enterprise, not just the contact center?"]]></description>
			<content:encoded><![CDATA[We asked "How can they be deployed across the greater enterprise, not just the contact center?"]]></content:encoded>
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		<title>CRM Theory and the Art of Profit</title>
		<link>http://247-freelance.com/474/crm-theory-and-the-art-of-profit/</link>
		<comments>http://247-freelance.com/474/crm-theory-and-the-art-of-profit/#comments</comments>
		<pubDate>Mon, 02 Aug 2010 17:36:20 +0000</pubDate>
		<dc:creator>ContactCenterWorld.com - Article</dc:creator>
		
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		<description><![CDATA[Simply put, we look for the quickest and most effective way to make a profit. 
]]></description>
			<content:encoded><![CDATA[Simply put, we look for the quickest and most effective way to make a profit. 
]]></content:encoded>
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		<title>Dramatically Reducing Total Email Response Time</title>
		<link>http://247-freelance.com/473/dramatically-reducing-total-email-response-time/</link>
		<comments>http://247-freelance.com/473/dramatically-reducing-total-email-response-time/#comments</comments>
		<pubDate>Fri, 30 Jul 2010 15:43:48 +0000</pubDate>
		<dc:creator>ContactCenterWorld.com - Article</dc:creator>
		
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		<description><![CDATA[Todays competitive marketplace is placing extraordinary demands upon customer service organizations, sales teams and call centers. Managing the rapidly growing volume of email from customers can be a daunting challenge. ]]></description>
			<content:encoded><![CDATA[Todays competitive marketplace is placing extraordinary demands upon customer service organizations, sales teams and call centers. Managing the rapidly growing volume of email from customers can be a daunting challenge. ]]></content:encoded>
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		<title>Eliminating Data Wastage to Protect Brand and Boost ROI</title>
		<link>http://247-freelance.com/472/eliminating-data-wastage-to-protect-brand-and-boost-roi/</link>
		<comments>http://247-freelance.com/472/eliminating-data-wastage-to-protect-brand-and-boost-roi/#comments</comments>
		<pubDate>Wed, 28 Jul 2010 14:56:58 +0000</pubDate>
		<dc:creator>ContactCenterWorld.com - Article</dc:creator>
		
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		<description><![CDATA[Transactis latest research shows that companies are failing to integrate and use customer records to keep campaigns on target. And with customers taking note the long-term health of a brand can be at risk.]]></description>
			<content:encoded><![CDATA[Transactis latest research shows that companies are failing to integrate and use customer records to keep campaigns on target. And with customers taking note the long-term health of a brand can be at risk.]]></content:encoded>
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		<title>Nine Critical Functions of Workforce Management Software</title>
		<link>http://247-freelance.com/471/nine-critical-functions-of-workforce-management-software/</link>
		<comments>http://247-freelance.com/471/nine-critical-functions-of-workforce-management-software/#comments</comments>
		<pubDate>Mon, 26 Jul 2010 13:00:56 +0000</pubDate>
		<dc:creator>ContactCenterWorld.com - Article</dc:creator>
		
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		<description><![CDATA[There are nine functions that workforce management (WFM) software should provide.  Most importantly, the software needs to integrate and operate at maximum capability.  Bob Webb of Pipkins shares this useful checklist. ]]></description>
			<content:encoded><![CDATA[There are nine functions that workforce management (WFM) software should provide.  Most importantly, the software needs to integrate and operate at maximum capability.  Bob Webb of Pipkins shares this useful checklist. ]]></content:encoded>
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		<title>Customer Feedback or How to Make Customers Happy</title>
		<link>http://247-freelance.com/469/customer-feedback-or-how-to-make-customers-happy/</link>
		<comments>http://247-freelance.com/469/customer-feedback-or-how-to-make-customers-happy/#comments</comments>
		<pubDate>Wed, 14 Jul 2010 01:18:27 +0000</pubDate>
		<dc:creator>ContactCenterWorld.com - Article</dc:creator>
		
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		<description><![CDATA[The role of contact centers in todays economy is clear  make customers happy   a more demanding goal than many realize. For a long time, companies around the world have eschewed investing in their  contact centers as an important segment of their business.]]></description>
			<content:encoded><![CDATA[The role of contact centers in todays economy is clear  make customers happy   a more demanding goal than many realize. For a long time, companies around the world have eschewed investing in their  contact centers as an important segment of their business.]]></content:encoded>
			<wfw:commentRss>http://247-freelance.com/469/customer-feedback-or-how-to-make-customers-happy/feed/</wfw:commentRss>
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		<title>CEO to CEO&#8230;.Ensure CRM Success</title>
		<link>http://247-freelance.com/468/ceo-to-ceoensure-crm-success-2/</link>
		<comments>http://247-freelance.com/468/ceo-to-ceoensure-crm-success-2/#comments</comments>
		<pubDate>Tue, 06 Jul 2010 09:16:42 +0000</pubDate>
		<dc:creator>ContactCenterWorld.com - Article</dc:creator>
		
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		<description><![CDATA[There is a reason why best practices are so commonly used in organizations they work because they have been tested by organizations and teams over and over again.   So here are some best practices that upper management may want to consider.]]></description>
			<content:encoded><![CDATA[There is a reason why best practices are so commonly used in organizations they work because they have been tested by organizations and teams over and over again.   So here are some best practices that upper management may want to consider.]]></content:encoded>
			<wfw:commentRss>http://247-freelance.com/468/ceo-to-ceoensure-crm-success-2/feed/</wfw:commentRss>
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		<title>Grow Your Business with CRM</title>
		<link>http://247-freelance.com/467/grow-your-business-with-crm-2/</link>
		<comments>http://247-freelance.com/467/grow-your-business-with-crm-2/#comments</comments>
		<pubDate>Tue, 06 Jul 2010 09:16:42 +0000</pubDate>
		<dc:creator>ContactCenterWorld.com - Article</dc:creator>
		
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		<description><![CDATA[CRM Software exists to help you retain your existing clients and acquire new ones. Because of the efficiencies you will realize, your team will be more productive resulting in higher earnings which can be used to grow your business.]]></description>
			<content:encoded><![CDATA[CRM Software exists to help you retain your existing clients and acquire new ones. Because of the efficiencies you will realize, your team will be more productive resulting in higher earnings which can be used to grow your business.]]></content:encoded>
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